1. Information about us
Harpenden Eye Centre are data controllers of your personal information for the purposes of any data-protection legislation that applies. You can contact us on 01582766668 or email us at firstname.lastname@example.org.
2. What personal information do you collect?
We may collect and process information about you including:
We mainly collect this information from you when you give it to us voluntarily, but we may also collect it from other sources if it is legal to do so. This includes from the NHS or other healthcare providers, institutions or people you have authorised to provide information on your behalf (for example, parents or guardians), third-party service providers, government, tax or law-enforcement agencies, and others.
3. How and why do we use your personal data?
Your personal data is processed for the following reasons, so that we can provide you with the best possible eye health care and customer experience. We will only process your information if we have a lawful basis to do so. The lawful bases we rely on are;
We rely on our legitimate interests to provide you with a professional eye service in the most secure and appropriate way:
We rely on contractual obligations when we process your information to fulfil an arrangement we have made with you:
We rely on legal obligations where we have a statutory or other legal obligation to process the information, such as for the investigation of crime:
We rely on your consent and ask you to provide explicit permission to process your data:
4. How long do you keep my information for?
We will keep personal information for as long as is reasonably necessary (or as defined under healthcare laws and regulations which apply) to provide products and services, including aftercare services, and to maintain records as needed to satisfy tax and other legal or regulatory requirements, as well as to protect and defend against claims.
5. Who do you share personal information with?
We may reveal your personal information to other people, including in the following circumstances:
6. How do you process my personal information?
We will always take reasonable steps to make sure that it is protected in line with UK law.
We also take reasonable steps to make sure your personal information is adequately protected in line with the requirements of the UK data-protection law.
8. How can I update or change my personal information
You can update or change your personal information in practice, or contact us by phone, letter or email.
9. What rights do I have?
You have certain rights under UK data-protection legislation, including the option to:
To ask for any of the above rights, please contact us by phone, letter or email.
You have a right to complain to the Information Commissioner’s Office. They can investigate whether organisations are keeping to data-protection law. See ico.org.uk
10. What choices do I have?
We may use your personal information to contact you about our products and services.
If you do not want to receive marketing material, including special offers and discounts you can let us know in practice, or by phone, letter or email.
11. Protecting personal information
We use a variety of security technology and procedures to help protect your personal information from unauthorised access and use. Examples of these are shown below:
We have no control over the contents of other websites or resources which are linked to our website. We accept no responsibility for them or the privacy practices they use, or for any loss or damage that may arise from you using those websites or resources.
13. Contact us
Last updated October 2021